When does an occurrence become an incident? Daily Occurrence Book for hotels
Hotels generate a constant stream of small events.A contractor arrives late. A fire door is found propped open. A guest reports suspicious behaviour. A master key is...
Incident management in hotels: the problem with the security log
Every hotel has stories.
The guest who tried to enter the wrong room at 2am, the suitcase that disappeared from reception and then mysteriously reappeared, the fire door that somebody keeps wedging open.